Ring every phone at once
Stop missing calls because one phone rang and the one person near it was busy. Ring up to 10 phones at once and connect the caller to whoever answers first.
Every phone rings, and the first to answer takes the call
Ring 2 to 10 phones
Any mix of office lines, mobiles and direct numbers.
First to answer wins
The caller connects to the first person to answer, and the other phones stop ringing.
Set the ring time
Choose how long the phones ring before the call moves on.
Voicemail as a fallback
Fall through to a voicemail with a transcript when the whole team is busy.
Reporting is unchanged
The same campaign, source and keyword reporting, whichever phone took the call.
Recording stays on
Recording and transcription apply to whichever phone picked up.
The caller waits for the quickest person, not the slowest
Forwarding down a list makes the caller sit through every phone that does not answer. Ringing everyone at once means the wait is only as long as the fastest person takes.
- A small team with no receptionist
- An owner who is on site half the day
- An after hours rota of on-call mobiles
Set the ring time and the caller ID
Wait for is how long every phone rings before the call moves to the next step. Use Tracking Number as Caller ID decides which number shows on the handset.
- 20 seconds is about four rings, which suits most businesses
- Show the tracking number so the team knows the campaign
- Leave it off to keep the caller's real number for callbacks
