Call Flows

Route every call the way your business works

Decide what happens to every call: greet the caller, ring your team, offer a menu or take a voicemail. Fewer calls end unanswered.

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The steps

Steps you can stack in any order

Each step handles one part of the call. A step that goes unanswered hands the caller to the next one.

Greeting

Set expectations before anyone answers, and tell callers the call may be recorded.

Dial

Send the call to the right phone, and move the caller on when nobody picks up.

Simulring

Answer faster. Ring 2 to 10 numbers at once and connect whoever answers first.

IVR Menu

Callers pick the department themselves, so nobody has to answer and transfer them.

Voicemail

Keep the lead when nobody can answer, with a recording and a transcript.

The builder

Build the path a call takes, step by step

A call flow is the path a call takes from the moment it reaches your tracking number. Stack the steps in the order that suits your business.

• A flow that fits how your business answers the phone
• An unanswered step passes the caller to the next one
• Callers reach the right person without being passed around

How to set up a call flow

Across the whole flow

Settings that follow the caller down every route

Call recording

Record every answered call, whichever route the caller took.

AI transcriptions

Read a call in seconds instead of replaying the audio.

Whisper messages

Your team hears the campaign before they say hello.

Notifications

Email alerts so a missed call still reaches somebody.