Introducing AI Call Transcriptions
Your phone calls are the richest source of customer insight you have, and the hardest to actually use. Listening back to a recording means hitting play, waiting, scrubbing, and hoping you catch the moment that mattered. Most calls never get reviewed at all.
Today that changes. We’re excited to announce AI Call Transcriptions. Call Tracker now transcribes your calls automatically, turning every recorded conversation into clean, readable, speaker-by-speaker text the moment the call ends.
What You Can Do With AI Call Transcriptions
- Read a call in seconds instead of listening to the whole recording.
- See exactly who said what, laid out as a clean back-and-forth conversation.
- Mine the words your callers actually use to sharpen your landing pages, ads, and campaigns.
- Spot recurring questions and objections to coach your team and improve service.
- Get your voicemails transcribed too, right alongside the message.
Read a Call in Seconds, Not Minutes
A transcript is faster to scan than a recording is to hear. Skim the conversation, find what you need, and move on, no headphones required. The fastest way to know what happened on a call is now to read it.
Accuracy That Knows Exactly Who Said What
This is where we do things differently. Instead of using AI to guess speakers from a single mixed audio stream, Call Tracker pairs true two-channel recording, where your caller and your team are captured on separate channels, with a best-in-class AI transcription engine. The result is that every line is correctly attributed to the right person, every time, with no “who’s talking now?” guesswork. We lay it out as a clean chat thread, the same familiar view you already use for SMS conversations.
Turn Caller Language Into Better Marketing
Your callers tell you, in their own words, what they searched for, what they’re worried about, and what made them pick up the phone. Now that language is text you can read across every call, so you can optimize your landing page copy, your ad messaging, and your campaigns around what customers actually say.
Controllable Where It Matters
Transcription follows your call recording settings, so you can turn it on per tracking number or per call flow, exactly where you want it. You’re billed only for the audio you actually transcribe, by the minute.
This Is Just the Beginning
AI Call Transcriptions are the foundation for the next layer of conversation intelligence we’re building:
- Call Highlights - automatically surface your most important keywords and phrases.
- Custom keyword watchlists for the brand, product, and sales terms that matter to you.
- Call summaries and sentiment to read the room at a glance.
AI Call Transcriptions are available now. Open any recorded call to read the full conversation. To learn more, see our help docs, or reach out to our team at support@calltracker.io.
