---
title: "Lead Qualification and Call Tagging"
description: "New calls wait with a green dot, like unread email. Open one, listen or read the transcript, then tag it and give it a value. Your whole team sees it as reviewed, and your reports show which marketing brings in real leads."
image: "/assets/images/app-mockups/call-review-drawer-tag-picker.png"
url: "https://calltracker.io/features/call-tagging/"
---

# An inbox for your calls

## A call count does not tell you which calls were leads

- **See what is waiting**: A green dot marks every call nobody has reviewed. Grey means someone already has.
- **Record what the call was**: Tag the outcome of a call, its call disposition, as a booked appointment, a new customer, an existing customer or anything else you track.
- **Record what it was worth**: Give a call a dollar value, so your reports can compare revenue and not only call volume.

## Read and unread, for phone calls

Every row in your call log carries a dot next to the caller. Tags and call values sit in their own columns beside it, so you can read a page of calls and know what is done and what still needs attention before you open anything. It is lead qualification for phone calls, done from one list.

- Green dot for a call waiting for review, grey for a reviewed one
- Tags and values shown on the row, with an Add prompt where they are missing
- Hang-ups arrive already reviewed, because there is nothing to listen to

## Listen and read without leaving the list

Reviewing calls used to mean opening one, listening, going back and hunting for your place in the list. Now you click a caller and a panel slides over the call log with the recording and the transcript. The list behind it never moves, so your scroll position and your filters are still there when you close it.

- A two-channel waveform shows who was speaking and when
- The transcript reads as a back-and-forth between caller and agent
- The tracker, location and web source of the call sit underneath

## Tags and values save as you go

The Review card holds the two things lead qualification needs, what the call was and what it was worth. Pick tags from the list your company uses, and type a dollar figure into the value field. Both save the moment you change them, and a Saved badge confirms it.

- No Save button to forget before the next call
- Your own tag list, set up once for the company
- Type in the tag field to filter a long list

## Report on outcomes, not call counts

Lead qualification pays off in your reports. Tags and values feed them, so you can count the calls behind each tag, and compare the value each tracker, channel or keyword brought in.

- Calls by Tag counts booked appointments, new customers and every other tag
- Calls by Value adds up the dollar value you entered
- Filter the call log itself by tag

## One review queue for the whole company

- **Shared, not per person**: When a colleague opens a call it turns grey for everyone, so nobody reviews the same call twice.
- **Work from either end**: Two people can review the same call log at once and see each other's progress.
- [Included on every plan](https://calltracker.io/pricing/): Call tagging, call values and unlimited users come with Starter, Pro and Agency.

## What you review a call with

- [Call Recording](https://calltracker.io/features/call-recording/): Replay any answered call, with the caller and your team as separate tracks.
- [AI Transcriptions](https://calltracker.io/features/ai-call-transcriptions/): Skim a call as text and decide without pressing play.
- [Call Analytics](https://calltracker.io/features/call-analytics/): See your tags and values by tracker, channel and keyword.